Having worked closely with Rita and her team at Role Players for Training on a number of occasions while providing intensive training for WRC Adjudication Officers, I highly commend them for their professionalism, creativity, adaptability and flexibility. Rita and the team facilitated challenging role play scenarios used to thoroughly test the aspiring Adjudication Officers' ability to handle the full range of potential scenarios and diversity of service users they are likely to meet in practice

Alan Haugh - Deputy Chairman The Labour Court

“I hired Rita in my role as L&D Manager for Bank of Ireland, to support the roll out of Performance Coaching Workshops for our Relationship Manager population. Rita assimilated with the brief fully, delivering quality role-play scenarios with a high level of consistency… her support led to a very successful & well received training intervention.”

Alan Holmes - Former L&D Manager, Bank of Ireland UK

As Programme Director for The Professional Certificate and Diploma in Creativity and Innovation for Education at The UCD Innovation Academy, I have been working with Rita and her company, Role Players for Training, over the last year in the classroom environment of The Shackleton lounge at the Academy. This training from Role Players is now an integral part of the overall programme and the participants really feel that the scenarios they go through give them a real opportunity to deal with difficult and different situations. The ‘Wild Card’ option, where the participants bring their own ‘real’ scenarios to the table and the role play actors act them out on the spot is now becoming a favourite. After the education shutdown due to the Covid19 pandemic I had to bring all modules into the virtual environment. I was wondering how we would bring the key experiential elements of the programme into the online world, however together with Rita and her team, we delivered a 3 hour workshop with 24 educators in the virtual classroom with small groups in breakout rooms, working separately with the role play actors - It was a really fantastic experience for all involved and the feedback from the students was overwhelmingly positive. Rita and her team were BRILLIANT in delivering in this new environment and really showed their true colours as professionals. I would HIGHLY recommend, without any hesitation, to engage with Role Players for Training in this new online world.

- Alan Morgan - UCD Innovation Academy

Role Players for Training were able to assist Bank of Ireland Business Banking enhance the capability of front line staff carrying out critical roles.  This was done by analysing critical incidents in interactions with clients.  RPfT provided a team of actors who played the role of customers.  This brought the training to life.  Feedback from participants was clear that the “role play” aspect of the training was key and allowed them to receive immediate feedback on their performance in dealing with a difficult client situation.  The actors were able to simulate exactly the conditions that occur with front line negotiations.  They did this so well that the actors became a central component of the feedback.  

Head of HR Business Banking, Bank of Ireland

'' great to see you have transitioned so well to doing your work online - it’s exceeded expectations''

Dr Colman Farrell, Head of Programme Development, UCD Innovation Academy

“Our training which involved mock surgery scenarios & rep manager interactions was a great success. I was delighted with the outcome and would recommend Rita.”

Dermot Aughney - Director of Sales, AstraZeneca Pharmaceuticals

“Rita provided an excellent service in simulated clinical scenarios for undergraduate medical students and for postgraduate surgical trainees. She had no difficulty acquiring the knowledge to develop complicated role-play and was challenging for her students/trainees. I have found Rita to be truly professional and have the utmost regard for her skills.”

Dr Cliona Buckley

“... I found them to be extremely professional to work with. From the initial communication, to the briefs, to the role-play, the feedback, the follow up, everything ran in order and I would highly recommend them.”

Gill Grealy, - Sales Manager, Pfizer Healthcare Ireland

“Rita’s expertise is more than role play in a training environment. She understands the business environment and her feedback skills add substantially to the learning experience. Really convincing and high added value.”

Greg Templeton - Former Partner, PricewaterhouseCoopers LLP

Rita and her team at Role Players for Training have supported the roll-out of BDO's development programme Managing and Leading in Client Development over the last 18 months. Members of our senior management have benefited hugely from the highly interactive and engaging approach facilitated by the professional role players; incorporating realistic case studies, simulated meetings and critical feedback which is both insightful and valuable (to the participants and facilitators). Feedback on the role of the Role-Players has been exceptionally positive. I would highly recommend Role Players for Training to support and facilitate the successful implemention of similar learning interventions.

- Head of Clients and Markets, BDO Ireland

“Rita has worked with us on many occasions and I can confirm that the feedback from our course participants has always been extremely positive. Rita has challenged them, putting them outside their comfort zones and thereby ensuring maximum learning is gained through her sessions.”

Programme Manager, Executive Education - Michael Smurfit Graduate Business School, UCD, Dublin

”Rita delivered a high energy and high impact course to credit control staff in a credit union. The staff found the course immensely beneficial to performing their roles and highly interactive.”

Marcus Purcell - Partner, Ernst & Young Dublin

“Undoubtedly, the success of the programme lies entirely on the learning experience participants had through the interaction with the corporate role players, as well as the quality of feedback provided by the corporate role players to the appraiser, giving them insight into how the appraisee perceived their conversations, actions and intentions.”

- Senior Manager Talent Development & Learning, Deloitte

'Excellent way to put theory into practice and receive some positive and critical feedback'

Participant's quote on the use of professional role players on Leadership programme

These were great sessions. The actors were not just actors but well versed on tools to use in difficult conversations and offered great advice and constructive feedback in a friendly and efficient manner.

- Participant on Leadership programme commenting on experiential element with professional role players

'Very useful way of learning and observing behaviours'

Participant's quote on the use of 'real play' on Negotiation Skills programme

' I’ve done so many role play scenarios in other set ups but so often where there are two ‘learners’ put into a scenario. I found this set up today where one person was both role playing and facilitating the learning so much more powerful. They were able to guide the conversation into learning points where so often people ‘play safe’ in an uncomfortable role play situation. Really learnt a lot - thank you!''

Participant on Leadership Module of Post Graduate Diploma

It was really excellent, I have had many of similar sessions in my work life but never received feedback on them so to get a safe environment with such honest feedback was great. Also listening to others and how they approached the topic also gave me ideas and helpful tips.

Participant's quote on the use of professional role players on Leadership programme

I’ve done so many role play scenarios in other set ups but so often where there are two ‘learners’ put into a scenario. I found this set up today where one person was both role playing and facilitating the learning so much more powerful. They were able to guide the conversation into learning points where so often people ‘play safe’ in an uncomfortable role play situation. Really learnt a lot - thank you!

I was intrigued and anxious in equal measure prior to the exercise and energised and confident post the exercise

Participant

These were great sessions. The actors were not just actors but well versed on tools to use in difficult conversations and offered great advice and constructive feedback in a friendly and efficient manner.

Participant's quote on the use of professional role players on Leadership programme

"I have worked with Rita and her colleagues on several occasions this year and have been highly impressed with her enthusiasm, professionalism and attention to detail which has enabled delivery of high quality training events. Rita is a real pleasure to work with, as are her colleagues who share her drive and commitment to quality delivery."

Paul Dicker - Leadership and Sales Trainer, Accenture

“Rita brought energy & realism to the exercise and provided the agents with a realistic scenario that enabled them to develop their skills in a safe environment. Rita also provided very incisive and helpful feedback to each agent after the role-play session. I would definitely hire Rita again for help in providing realism to role play situations.”

Paul Guilfoyle - Consultant, HOSCA Management Consultants

"Rita has provided us with great results every time, has proven flexible, and has delivered work to the highest standard. She has always been a pleasure to work with. We will be using Rita's company again and would have no hesitation in recommending her."

Philip Shanahan QFA FLIA - Owner, Absolut Training & Compliance Solutions

“This addition to the programme gave participants a “real life” opportunity to practice in a safe environment and helped them understand what skills and tools they need for quality conversations. The programme was extremely successful thanks to the expertise of Rita and her colleagues.”

Sandra Reid - Head of Learning & Development, KBC Bank Ireland